Nostale UK

Quoted

Some players are confused on who to contact for what, this is just a quick guide that will help you to identify who you should be contacting for your query/problem. If after reading this you are STILL unsure who to contact please use our support ticket system [ Open a Ticket ]


Game Administrators

Bittersweet is your in game Administrator, these are the situations in when you should contact her.

• Your account security was compromised (stolen items/deleted accounts/characters). [ Account Security Help ]
• Complaints against Super Game Masters / Game Masters.
• General In Game Complaints/Requests.
  - example: "Requesting LOD times to be changed"
• Bug reports
• Game downtime (if server appears to be down)
  - Game downtime is usually when a mass of players are disconnected, not just one
• Urgent situations (only when a GM cannot be reached).
  - example: Spambot or Botter
  

Please Note: It is important that you contact 1 Game Admin only (to avoid confusion) also that you state clearly the following information as this will speed up the process in them replying to you:

User ID:
Character Name:
Reason/Question:
Date of event: (when something happened)

Please Note: Nostale Staff / Team members NEVER require your password, please do not send it to us.

Board Administrator

kitcalie is your Board (forum) Administrator, this is the situation in when to contact her.

• Complaints against Super Moderators / Moderators.
• You have been banned on the forum not in game
  

Super Game Masters

Super Game Masters can be found by viewing the Team Page, these are the situations in when to contact them.

• You've been banned or muted by a Super GameMaster and want to object to the ban
  
• Your account security was compromised (stolen items/deleted accounts/characters). [ Account Security Help ]
• Complaints against (Trial) Game Masters.
• Lost item(s). [ Account Hacking / Item Scamming ]
• You can report offenses etc to them as well if there's no Game Master around.

Game Masters

Game Masters can be found by viewing the Team Page, these are the situations in when to contact them.

• You've been muted by a GameMaster and want to object to it
• Reporting Rule Breakers [ Game Rules ]
• Complaints about players.
• Quest bug / help (they can advise on what to do)

Super Moderators and Moderators

Super Moderators and Moderators can be found by viewing the Team Page, these are the situations in when to contact them.

• Reporting Rule Breakers [ Forum Rules ] (please report them via the PM system or report feature).
• Reason for forum warning (Please only contact the Super Moderator or Moderator that warned you)
  

Please Note: This list may change at anytime, so please keep checking back for updates/changes and such.